What is CHEQ?
A consolidated marketplace and online platform that connects medical professionals to merchants. This online and mobile e-commerce solution makes it simple for medical professionals to kick start their purchase of products and services within 24 hours of registering with CHEQ; enabling them to experience the ultimate online shopping experience. CHEQ has all the latest features built in as well as a user-friendly interface to suit the needs of all customers.
For questions regarding membership, customer service, and general inquiries, drop us an email at support@cheq.asia
Registration
To become a member, please register through the Google Form provided via the platform. You will need to submit your business details and upload all the necessary documents required.
Our team will process your submission within 24 hours and will send an email to you regarding your account registration.
You need a valid email address in order to become a member of CHEQ.
Account
To become a member, please register through the Google Form provided via the platform. You will need to submit your business details and upload all the necessary documents required.
Our team will process your submission within 24 hours and will send an email to you regarding your account registration.
You need a valid email address in order to become a member of CHEQ.
You can go to the CHEQ webpage, click on the Sign In button and proceed to click on the Forgot My Password. You will be asked to enter your email where a reset link will be sent to you.
Step 1: Click on your account
Step 2: Under Account Information, click Update
Step 3: Update your information and save the changes accordingly
Step 1: Click on your account
Step 2: Under Address Book, click Update
Step 3: Update phone number and save the changes accordingly
Step 1: Click on your account
Step 2: Under Address Book, click Add New.
Step 3: Fill in all the necessary information and save the changes accordingly
Order
You only need to have an account on our platform, add items to cart and proceed to checkout.
You can check your orders by accessing your account on the platform in the Order History & Details page. In addition, you will receive a notification by email when the merchant updates the details of your order.
We carry a vast selection of products ranging from consumables, controlled poisons, and medical equipment. We will continue to review our selection and add more products that are relevant to our members over time.
Promotional codes can be redeemed at the checkout page.
Buyers should expect to receive their orders within three (3) to five (5) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact our support immediately at support@cheq.asia and we will help to confirm the status of your order.
You may return the product following the refund procedure. You have 15 days from the day you received the product to initiate a refund/return process should you meet the requirements for a refund.
You may request to return items and ask for a refund with the following reasons:
● Items are Damaged - The product arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
● Items are Defective - The product arrived with damaged interiors, only noticeable after packaging has been opened.
● Wrong Product - The product does not match the quotation / invoice / receipt.
● Late Delivery - The products were sent late after three (3) working days without any confirmation or communication from the Suppliers and Retailers.
In order to submit your request, we need the following:
Proof of purchase (order number, quotation, invoice, receipt)
Reason for refund/replacement has to be valid and return acceptance conditions met (check out below)
CHEQ and/or suppliers will take action depending on the refund or replacements
You can check the status on your account’s dashboard under the Return tab.
In this case, the merchant is responsible to fulfil the order and will be held accountable. Please contact our support team at support@cheq.asia with your order details and proof of the incomplete order received. We will then proceed with the necessary arrangements with the merchant.
Unfortunately, you cannot cancel any order that has been confirmed/finalized.
Checkout
Here are few ways to know whether your order has been confirmed.
● Email: You will receive an email for your confirmed order
● Profile: You can click on your profile and check on the Order Details tab and if your order is there, it has been confirmed
Product Information
There are several information for each product sold on CHEQ. You can refer to the listing below:-
● Product name
● Product category
● Product description
● Manufacturer name
● Indication / Usage
● Active Ingredients
● Price
● Quantity
If you can see the Add to Cart button on the product, then it is still in stock. You can also check the quantity of a certain product by clicking on it, and check under Product Details in the product page.
● Only selected item(s) have a warranty, which is determined by the Merchant.
● You can check your product’s warranty under the product description in the product page.
You may refer to the details of the warranty on the warranty card attached in your package and contact the Merchant for further assistance.
Payment
We have several payment methods for customers to choose from ranging from Online Banking, Credit Terms and Debit/Credit Card.
For Credit Terms, you need to be approved first by CHEQ admin in order to use this payment method.
During checkout, the payment options are automatically displayed for you.
You will not be allowed to use credit term for any future purchases as your payment option. In order to use credit term again, you have to fulfill the payments of your previous purchases.Once that has been done, credit term will be available for you again.
Your credit term could be block due to the reasons:-
● You have exceeded the amount limit
● You have failed to clear your credit term within 60 days
You can contact the CHEQ Finance team to settle your credit term balance. CHEQ Finance team will process your payment, which will take 3-5 working days. Your account will then be unblocked and you can use the credit term as payment option during your next checkout.
Shipping
Your order would be shipped either by the merchants or through the logistic delivery services that we have enlisted. Some of our courier partners includes PosLaju, Skynet, Pgeon, Nationwide, ABX and more.
We currently support entire Malaysia region which covers Peninsular Malaysia, Sabah, and Sarawak.
You can change your shipping address by updating/adding it in your account page in the platform under the address book section.
Will be covered by merchants / logistic partners
CHEQ Rewards
We offer loyalty points called CHEQ Rewards Points™ that can be collected for instant rebate for future purchases.
Perform purchases on CHEQ and you will be rewarded with loyalty points automatically.
For the time being, CHEQ Rewards Points™ can be used as instant rebates for your future purchase.
We are constantly updating our platform and bringing in new features for you, so in the future, CHEQ Rewards Points™ could be used to redeem a line up of gifts selections or be donated to certain health foundations.