What is CHEQ?
A consolidated marketplace and online platform that connects merchants to customers. This online and mobile commerce solution makes it simple for merchants to kick start selling their products and services within 24 hours of registering with CHEQ; enabling them to deliver the ultimate online shopping experience to their customers. CHEQ has all the latest features built in as well as a user-friendly interface to suit the needs of all merchants and customers.
Registration
You can register first through this link https://bit.ly/3qGngUy and CHEQ admin will process your application for approval once all information submitted is sufficient.
Account & Security
You can access CHEQ with your given credential with any devices you want to.
Yes. You can change your password by clicking the Forget Password link during login or you can email us directly to request a password change at seller.support@cheq.asia
You can change your phone number by editing it in Edit Your Profile section after you login.
Your login attempt could fail due to an incorrect login credential. Please try to login again and be mindful of any capitals or spaces. Another reason could be that your account has been deactivated by the admin which you should have received an email about this. If none of this applies to you please reach us at support@cheq.asia and we’ll assist you.
If you have requested your account to be deleted, you will be able to register again using the same email address or phone number that you have used before. However, this will be based on CHEQ admin approval.
Please make sure all of your outstanding orders are completed before requesting your account to be deleted. Outstanding orders include orders that are still in process or under dispute.
If you have no outstanding orders or any dispute, kindly contact CHEQ support at seller.support@cheq.asia for further assistance.
You can add/edit your addresses by editing it in Edit Your Profile section after you login.
You can add/edit your emails by editing it in Edit Your Profile section after you login.
Merchant Basic
After login, you can update your information through the Edit Profile tab. There you can update your information such as your shop’s name, shop’s addresses, shop’s online image and more.
You will be given a product-listing template to fill in for the first upload. Thereafter you will be given a training guide on how to add and upload products on your own after your registration as a merchant is approved by CHEQ admin.
You will receive a product template to fill in after your successful registration to guide you through the process. It includes all the necessary information needed for each product.
You can submit a report via email to us at seller.support@cheq.asia with the user/Merchant account name.
If you come across a counterfeit product, please proceed to report the product and/or the Merchant by submitting a report via email to seller.support@cheq.asia . You may be required to send additional supporting documents for us to take action against the reported product and/or Merchant.
If your submitted product was deleted or rejected, it was likely due to violation of our rules.
Common violations includes:
● Misleading pricing
● Listing products under the wrong category
● Banned drugs in Malaysia
Order
You can check your orders by signing into CHEQ website (using the provided link) and click on the Order tab to check the details of your most recent orders.
You can click on the order in the Order Details page and you can choose the relevant status to update for each order. All updated statuses will be reflected back to the buyer’s view as well.
When you accept the cancellation request, the order would be cancelled immediately. You are required to inform CHEQ finance team regarding the cancelled order and CHEQ finance team would initiate the refund.
However, merchants are not allowed to request buyers to cancel the order.
Please do note that you are not allowed to accept a cancellation request if you have arranged for pickup on the pickup date itself.
You can submit a report via email to us at seller.support@cheq.asia with the user/Merchant account name.
If you come across a counterfeit product, please proceed to report the product and/or the Merchant by submitting a report via email to seller.support@cheq.asia . You may be required to send additional supporting documents for us to take action against the reported product and/or Merchant.
Merchants have the option to reject any cancellation request by the buyer either:
● After 72 hours upon order placed - If the merchant has shipped out the order, it is best to reject the cancellation request and to inform the buyer via email about the delivery of their parcel.
● After shipment is arranged for the order - If the merchant has yet to ship out the order, it is best to accept the buyer's cancellation request if they would like to modify their address or change the quantity of the order.
Payment is made to merchants by CHEQ finance team after the order status is changed to Delivered. Please expect 7-14 working days for the payment amount to transfer to your bank account.
Payment
We have several payment methods for customers to choose from that ranges from Online Banking, Credit Terms, and Debit/Credit Card.
When your order status is changed to Delivered, CHEQ finance will make payment to you on a weekly basis and the amount is expected to be in your account in 7-14 working days.
CHEQ Finance team will send you a payment advice after we have successfully made payment into your account on a weekly basis.
Shipping
CHEQ has collaborated with Citylink as our logistics service provider. There are several courier services under Citylink to use such as PosLaju, Skynet, Pgeon, Nationwide, ABX and more.
By using Citylink, you can follow these steps below:-
- Change your order status to Ready for Shipping.
- Schedule a pick up date.
- Print your packing list including delivery order and AWB.
- Citylink will pick up your item and deliver it to buyer.
Buyers cannot change their delivery address after the order is placed. However, they can contact CHEQ support with their order ID and ask to change the address, which CHEQ seller support will proceed to inform the merchant on this.
For all orders that have been shipped using Air Waybill printed from Citylink, the delivery status will be updated automatically in the CHEQ platform under order details.
However, the status update for some shipments may differ from time to time due to unforeseen circumstances during the delivery process. It may take up to 1 day from pick up date for the shipment's status to be updated.
If there are no updates after more than 1 day, please reach out to CHEQ Customer Services via WhatsApp/email with your Order ID and a picture of the Air Waybill printed for us to assist you.
Both buyer and/or merchant can file for a damaged/lost compensation claim from CHEQ Customer Service Team if the parcel is lost/damaged by CHEQ Supported Logistics Partners.